Shipping + Returns
What are your shipping rates?
New! Shipping to Canada: $10 flat rate shipping. We ship USPS first class international, but keep in mind we don’t cover import fees or taxes.
New! Shipping to Europe and Australia: $20 flat rate shipping. We ship USPS first class international, but keep in mind we don’t cover import fees or taxes.
US: Free shipping on orders over $50.
All other orders are just $5 to ship anywhere in the US. Easy!
Do you take returns or exchanges?
You may return most new, unopened items within 30 days of delivery for a full refund. If we receive your return after 30 days, you will receive a store credit for the amount returned. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
How do I return an item?
If you need to return an item, email firstname.lastname@example.org with your name and order number. We will confirm the exchange or return via email and we'll notify you via email of your refund once we've received and processed the returned item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).